100% Satisfaction Guarantee

Our Promise to You

We believe in listening to what Nature has to say. Cultivating herbs with care and intent allows us to offer products designed to optimize vitality while maintaining purity and integrity. Our philosophy is grounded in certain truths that serve as the pillars for everything we do. We stand behind our products and if you are not 100% in love with yours, we will promptly issue a refund.

Returns Process  

How long do I have to return the product?

45 days from the ship date.

How do I Start my Return?

We make it easy! Click the Start a Return button below, then simply drop your package off at the nearest USPS location.

Start a Return

If you need additional assistance with a return, please call 1-800-831-7780  and select option 2, or email info@gaiaherbs.com.

When will I receive my credit?

Once the product is returned to our warehouse, you will be credited to the original form of payment used within 7-10 business days.

Do you have a return fee? 

In most cases, a shipping fee of $8.95 will be deducted from your refund unless the product is damaged, or it is due to our mistake. We may request an image of the incorrect or damaged product prior to waiving the return shipping fee.