100% Satisfaction Guarantee
Our Promise to You
We believe in listening to what Nature has to say. Cultivating herbs with care and intent allows us to offer products designed to optimize vitality while maintaining purity and integrity. Our philosophy is grounded in certain truths that serve as the pillars for everything we do. We stand behind our products and if you are not 100% in love with a Gaia Herbs product purchased from us or one of our authorized sellers in the United States, we will promptly issue a refund. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Gaia Herbs 100% Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The guarantee is also limited to the original, end-user purchaser.
How long do I have to return the product?
45 days from the ship date from Gaia Herbs or date of purchase from a Gaia Herbs authorized seller. You must submit your guarantee request during this period.
How do I Start my Return?
If you purchased your product from Gaia Herbs: Click the Start a Return button below.
If you purchased your product from a Gaia Herbs authorized seller: Contact us at the email address or phone number below.
If you need additional assistance with a return, please call 1-800-831-7780 and select option 2, or email email@example.com. Please have information available regarding when and where you purchased your product and a brief explanation of why you are unhappy with the product.
If your request is approved, you may be required to submit a copy of your proof of purchase (if you have not already done so). Additionally, in certain cases you may be required to submit photos of your product and/or its packaging and labeling, and/or mail the unused portion of your Gaia Herbs product to Gaia Herbs to the address we provide.
When will I receive my credit?
Once the product is returned to our warehouse, you will be credited to the original form of payment used within 7-10 business days, or you will be issued a refund check if you purchased your product from a Gaia Herbs authorized seller.
Is there a shipping fee?
In most cases, a shipping fee of $8.95 will be deducted from your refund unless the product is damaged, or it is due to our mistake. We may request an image of the incorrect or damaged product prior to waiving the return shipping fee.
Gaia Herbs reserves the right to verify information, require a valid proof of purchase, and to deny guarantee requests in its discretion in cases of suspected fraud or if a customer has abused the Gaia Herbs 100% Satisfaction Guarantee.
If you have any questions regarding whether a seller is an authorized Gaia Herbs seller, please contact us at 1-800-831-7780 and select option 2, or email firstname.lastname@example.org.